Access our website www.bancoestadous.com by typing-in the address; do not use links in e-mail messages received.
Protect your personal information and passwords BancoEstado will never ask for your passwords, numbers of credit or debit cards, account numbers or any other confidential information in e-mail messages or telephone calls. Passwords should be kept secret at all times; don’t reveal them to others and make sure you change them periodically.
Be on the Alert Don’t reply to e-mail messages or telephone calls asking for information that is personal or related to your products. Distrust e-mail messages whose origin you don’t know. We recommend that these messages be deleted without opening.
Verify balances in your accounts and recent activity frequently It is a healthy practice to be informed of all balances at your disposal. Use your online banking facility to review all transactions performed.
NEVER open or save files you don’t know Download only files you have requested.
Use of Personal Firewalls is recommended What is a Firewall? A Firewall is a filter to control all communication messages going through computer networks and, depending on the nature of the messages, they are either allowed to proceed or blocked from access. A Firewall can be a physical device connected to a network and the line accessing the Internet, or an application program installed in computers connected to the Internet.
Should you have questions about these recommendations, please don’t hesitate to contact us If you still have questions about being victimized in Internet fraud, call our Internet Telephone Service at 600 731 1019. Here you’ll be able to ask everything about our BancoEstado website (how to navigate the site, how to change your password, difficulties accessing Online Banking, etc.).